Every business seems to think that its customers want more AI. Yelp is the latest to add more artificial intelligence tools. The review site has upgraded its Yelp Assistant, an agentic AI chatbot, to ...

Katie Palmer covers telehealth, clinical artificial intelligence, and the health data economy — with an emphasis on the impacts of digital health care for patients, providers, and businesses. You can ...

It might be time to break up with your chatbot. The reasons for moving on—or at least trying a new one—are piling up fast. Companies are constantly releasing new AI models with more powerful ...

While chatbots like Claude and ChatGPT can help narrow the information divide between patients and providers, they can also dispense flawed advice. By Sarah Kwon As chatbots become a fixture in ...

All chatbots are engineered to have a persona or play a character. Fulfilling the character can make bots do bad things. Using a chatbot as the paradigm for AI may have been a mistake. Chatbots such ...

“I hate AI customer service chatbots,” Carmen Smith of Campo, California, told CNBC. She’s not alone. Nearly one in five consumers who’ve used AI for customer service saw no benefit from the ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Large language model (LLM) chatbots have a tendency toward flattery. If you ask a model for advice, it is 49 percent more likely than a human, on average, to affirm your existing point of view rather ...

Teachers already struggle to manage divisive classroom conversations. Artificial intelligence tools—notably the chatbots that students use—may make the problem worse. AI chatbots’ tendency to flatter ...

Anthropic added a new feature to Claude that gives the chatbot the capability to create interactive visuals directly in the chat, featuring elements such as charts, diagrams, and more. This latest ...

Family says Google chatbot encouraged self-harm First wrongful death lawsuit linked to Gemini Google says AI not perfect, denies encouraging self-harm March 4 (Reuters) - Google was sued on Wednesday ...

Influencer app LTK is rolling out a new AI chatbot powered by its creators' content — and OpenAI. Users can get shopping advice from the bot, and discover relevant posts and creators to follow.