According to Gartner, a whopping 50% of the planning and tasks managers struggle with daily have the potential to run themselves. The catch? Businesses are automating a measly 15%. The very terms AI, ...

Think of municipal government, and you probably think of red tape, paperwork and inefficiency. But that’s not the full story. There are plenty of examples of local governments that have changed their ...

Slack Technologies Inc. today introduced new features for Workflow Builder, the company’s easy-to-use tool that helps automate tasks and processes for teams and organizations. The new features include ...

IFTTT (If This Then That) is a cloud-based service designed to enable users to create chains of conditional statements, called “applets,” that allow you to create triggers and actions between ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

Once upon a time, electronic batch records (EBRs) were simply a means for helping pharmaceutical companies automate away the mountains of paperwork required for maintaining production batch records.

Marketing automation promises significant efficiency gains; it can handle repetitive tasks, ensure consistent follow-up and personalize communication at scale. But the promise of automation doesn’t ...