WordPress released the results of their annual user and developer survey which showed mixed feelings about the direction the software is going and an increasing sense of not being welcome in the ...
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These 3 companies just earned the highest score in customer satisfaction: Can you guess the brands?
The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...
The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...
Wondering how many people in the United States have a smartphone? If you poll 20 people on the street, your survey won’t be representative of the entire American population. But if you just want to ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...
Most companies agree that user experience is important. In a 2019 report from UserZoom, 70% of enterprise CEOs said that they see user and customer experience as a competitive differentiator. But ...
If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...
Getting answers to tough, qualitative questions about products from users can be costly, both in terms of time and money. At least, that was the experience of Aaron Cannon, a former strategist at ...
The launch of Max late last month also launched a fresh wave of complaints about the redesigned service’s user experience, which is frankly not a big improvement from the former HBO Max. Bugs and ...
Moomoo, the investment and trading platform, conducted a survey among its North American users in the second quarter of 2025 to assess their investment journeys and expectations for the remainder of ...
Across March, independent researchers will be knocking on doors and phoning Monash residents to gather feedback for our community satisfaction survey ...
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