I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

What's your favorite hotel perk: Is it the swanky gym, the fluffy pillows, the opulent spa? Or maybe it's the simple but luxurious treat that is room service. After all, once you've ordered an ...

Maybe hotels should focus first on the basics, like getting on the cloud and ditching cable TV. But having fun products like robots is, at the very least, good for marketing. There are nearly 350 ...

A video of a Chicago hotel's unique form of high-tech room service has gone viral on TikTok. The clip was shared by Sarah A. VanVactor (@gogettersaraha) and has had 4.6 million views since it was ...

South Korean car manufacturer Hyundai has started two pilot delivery service programs using autonomous robots at a hotel and a residential-commercial complex located in the outskirts of Seoul. Based ...

What’s three feet tall, 100 pounds, and has a touchscreen for a face? The A.L.O Botlr, of course. Designed to provide concierge service to guests at the Aloft Hotel in Cupertino, CA, the robotic ...

As Global Chief Innovation Officer at EY, Jeff Wong helps companies harness disruptive technology and prepare for the future of work. Now more than ever, they’re busy serving companies, consumers and, ...