CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

Large language models (LLMs) have been championed as tools that could democratize access to information worldwide, offering knowledge in a ...

As members of the public increasingly turn to AI with health concerns, University of Birmingham researchers are leading a global programme to build the first definitive guide for safely navigating ...

Microsoft Research shows AI chatbots struggle in multi‑turn dialogue, with unreliability rising 112% compared to single prompts.

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

This paper empirically evaluates the ability of current Large Language Models (LLMs) to analyze macrofinancial coverage in IMF Article IV staff reports, using human economists' assessments as a ...

People interact with artificial intelligence (AI)-powered chatbots, which can be trained to take on certain demographic attributes like age and race, for information, entertainment, technical help, ...

MIT research reveals that leading AI chatbots provide lower-quality responses and refuse more queries from less educated non-native English speakers.

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.