SequenceShift Announces Zendesk for Contact Center Integration to Simplify PCI-Compliant Payments for Contact Centers

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...
TechRepublic

How to Test a Call Center Integration Before Buying Seats

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...
TechRepublic

Does “Off-the-Shelf” Contact Center Integration Really Work?

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...
Morningstar

ComputerTalk's ice Contact Center Achieves Unify Integration Model Certification for Microsoft Teams Phone Extensibility

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...
Security

Aiphone announces Genetec Security Center integration

Aiphone today announced the integration of the IX Series IP video intercom with Genetec Security Center via Sipelia and Omnicast. The integration addresses critical challenges in modern security ...