Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Partnering directly with ControlR allows us to deliver a more tightly integrated remote assistance experience inside RDM that responds more quickly to customer feedback and evolves alongside real ...

IMINT Image Intelligence AB has launched Vidhance for Remote Assistance, a new suite of subscription-based tools designed to transform the quality of video content captured by remote assistance ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

Help Lightning, a remote visual assistance software leader, has just secured an additional $3 million in growth equity from its Series A funding round - a show of trust and backing for remote visual ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

ROCHESTER, N.Y., May 19, 2021 /PRNewswire/ -- Vuzix® Corporation (NASDAQ: VUZI), ("Vuzix" or, the "Company"), a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, ...

Remote work became the norm in 2020, and in 2021, it’s likely to continue for many. That can make accessing important work documents and software difficult. Fortunately, there’s a way around that ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...