There were a number of words and phrases that infected media during 2011. Some made people feel queasy about the state of the industry, while others left people confused about what we actually do for ...
“I can’t do that.” “That’s not going to happen.” “I don’t think so.” “Not right now.” “Maybe another time.” “Unfortunately that doesn’t work.” I could go on, but I think you get the point. These are ...
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