Although it is sometimes thought that quality assurance (QA) and software testing are the same, they are, in fact, different concepts. They differ in their objectives, features and methods. Testers ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Software quality is a strange animal — nobody really cares about it until it’s missing. But as soon as there’s an incident that can be traced back to a software malfunction, it suddenly becomes ...