SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...

In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

Unifying Real-Time and Historical Data: Track live agent states, wrap-up times, and queue activity while leveraging long-term trends to anticipate peak periods and optimize staffing. Centralizing ...

Webex by Cisco a prominent provider of collaboration and contact center technologies, is introducing new AI-powered features in Webex Contact Center. These innovations are designed to foster agent ...

“This is where you actually get this beautiful spectrum of capabilities that comes together. It’s not just about collaboration, it’s not just about customer experience. It’s about tying in networking ...