Our 1-person SOC from Down Under takes a must-read, REALLY deep dive to explain all the ins and outs of Microsoft betting heavily on AI agents for productivity, IT operations, and security, pairing ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

What if you could build your next app faster, smarter, and with less hassle—without sacrificing creativity? Imagine an AI assistant that not only understands your vision but also takes care of the ...

A critical AI security vulnerability, dubbed “BodySnatcher,” highlights how the growing power of AI agents within workflow ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

This year marks our formal introduction to the agentic phase of the AI revolution. AI agents are models that can perform more complex tasks than simply answering questions. These agents can work on ...

Google is embracing "agentic shopping" wherein users can easily make purchases through the Gemini app and AI Mode.

Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...