Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

ibex's Wave iX Translate and AI Virtual Agent win 2025 Product of the Year Awards for enhancing customer experience through AI solutions. ibex, a prominent provider of business process outsourcing and ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...

InteliWISE, creator of award winning Virtual Agents, has released its plugin for WordPress, one of the global leading CMS systems. These virtual assistants provide 7/24 active assistance to customers ...

At first, robotic process automation coupled with low-code platforms and orchestration tools propelled many organizations to increase productivity and scale business operations. Virtual agents and ...

Agents and educators love to network in glamorous locations, but attending all of the industry workshops run around the world each year is a tall order. Offering an alternative is Norwegian company ...

Consumers increasingly want to access their own medical information. Providers—relying less on pharma reps than they once did—are also adept digital information seekers. And pharma marketers—absent ...