After going down for thousands of users across the U.K. (including me), Virgin Media's internet service has now been "fully restored" — according to a company spokesperson According to Downdetector, ...

Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

Virgin Media O2 has initiated the roll out of a new service that will it says help to boost broadband reliability by proactively tackling issues remotely at no extra cost for customers. Known as ...

Hundreds of Virgin Media users have lost connection to the internet during a "total blackout" this morning after the service went down, customers have complained. Several hundred people have reported ...

Virgin Media customers or those thinking of moving to the service have the chance to pocket a little extra cash thanks to the latest deal from the broadband company. Shoppers save up to £70 for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

One of Ireland’s largest telco providers, Virgin Media Ireland, has adopted the Pega platform with the belief that happy service agents will lead to happy customers. Virgin Media Ireland, owned by ...