Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

What if a firm could tap into expertise from all divisions to inform the all-important KPI of customer lifetime value? Going a step further, imagine a CLV-focussed conversation among direct marketing ...

Discover how organizations can turn AI adoption into lasting business value through culture and strategy.

Key performance indicators (KPIs) have always mattered, but they are now more relevant than ever in the healthcare industry, as providers make the shift to value-based care. While there are many ...

Forbes contributors publish independent expert analyses and insights. Sahar Hashmi, M.D., Ph.D., is a Boston-based, award-winning AI expert. In healthcare, the promise of artificial intelligence is no ...

As more and more companies supplement traditional financial reporting with non-GAAP measures and other key performance indicators, a significant new opportunity is opening up for auditors, according ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Editor’s Note: A version of this article was originally published in 2023 and has been updated for 2025 to reflect the latest developments in law firm marketing and digital analytics. In an ...

Every С-level manager knows how it feels to be buried under dozens of key performance indicators (KPIs) and bombarded with numbers from dashboards. After repeating the ritual of data collection and ...