Change isn’t easy, and implementing new technology is particularly difficult. People tend to dislike change unless they perceive it as personally beneficial. Unfortunately, new technology is rarely ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

Make sure your people and your technology work well together. by Thomas H. Davenport and Thomas C. Redman When Mars Wrigley decided to digitize its supply chain, it invested in several AI and ...