Since mid 2017 Spark has reduced its customer service costs by 25 per cent and call volumes to its contact centre by 33 per cent through the use of human online chat and virtual assistants – chatbots.

Artificial intelligence company Tech Spark AI announced on Wednesday a $1.4 million pre-seed round to build out a new generative AI platform called Spark Plug. The round was led by TD Bank, with ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Botkit, an open source framework for making bots made by Austin-based ...