The workflow tool is complex to set up but automates a variety of manual processes, improving employees’ experience.

ServiceNow Inc. today introduced an array of new artificial intelligence tools aimed at helping companies automate repetitive business tasks, fix technical issues and train employees. The feature ...

The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer. Phil Goldstein is a former web editor of the CDW family of tech ...