When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Job interviews are exciting and anxiety-inducing at the very same time: Landing one means you’ve made it past the initial application stage, but it also means preparing for those all-too-familiar ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

As the tech industry’s seemingly never-ending rounds of layoffs continue on and on, we’re all getting a lot more interested in acing job interviews. In a way, interviewing well is the most in-demand ...