Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce has taken the covers off a new Einstein-powered service agent, which it describes as autonomous, meaning the chatbot can take actions without the involvement of a human being. The new ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

Artificial intelligence (AI) is more than a promising technology trend for Salesforce. It’s an attainable and transformational means of enabling businesses of all sizes to deliver exceptional customer ...

This article was written in collaboration with Varonis' Nathan Coppinger and Mike Smith, Distinguished Security Architect at Salesforce. It covers how Salesforce Einstein Copilot’s security model ...

Data Cloud Vector Database will unify all business data, including unstructured data like PDFs, emails, and transcripts, with CRM data to enable grounding of AI prompts and Einstein Copilot, ...

Dreamforce 2023: Salesforce Expands Einstein AI and Data Cloud Platform Your email has been sent The Einstein 1 platform links Salesforce CRM data and generative AI. Plus, Trust Layer allows ...

Salesforce’s Einstein Copilot AI Will Soon Analyze Unstructured Data Your email has been sent At the Salesforce World Tour New York 2023 event, Salesforce expanded on its Apple partnerships.

Salesforce, on its World Tour stop in New York today, announced an expansion of its partnership with Apple to bring Apple innovations into Service Cloud and Field Service; Data Cloud integrations with ...