In a recent conversation with General Manager and Senior Vice President of Field Service Management at Salesforce, Paul Whitelam and Vice President of Salesforce’s Business Development Strategy, ...

Salesforce today announced new capabilities to help field service organizations proactively manage and maintain the lifecycle of their physical assets — from purchasing through service. With access to ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians. The artificial ...

Salesforce today introduced artificial intelligence-powered Field Service innovations to help organizations streamline field operations, increase productivity, and drive revenue. With these new ...

In 2016, Forrester analyst, Kate Leggett, published the following statement in a brief: “Modern field service technologies allow service technicians to become your frontline brand ambassadors every ...

Salesforce has introduced Agentforce for Field Service, a digital labor platform that augments dispatchers and technicians with artificial intelligence agents to eliminate scheduling bottlenecks and ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Salesforce on Thursday announced it's updating the Field Service platform with a series of tools designed to help customers handle more complex jobs and customize workflows. Field Service is the CRM ...

Available now, Salesforce has integrated Apple Business Messaging in Service Cloud so Salesforce customers can offer AI-assisted support, appointments, and purchasing. Salesforce also announced the ...