SAP is planning to take on Salesforce on multiple fronts as it aims to tie its back-end financial software to front-office and redefine customer relationship management. SAP has assembled the CRM ...

At its big Sapphire conference back in 2018, SAP launched a new-and-improved customer relationship management (CRM) software suite in an attempt to take on the established market leader, Salesforce.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announced that its CTI and Contact Center solution is now available on SAP ® Store, the online marketplace for SAP and partner offerings. The solution, ...

The demand for cloud-based customer support solutions has burgeoned during the COVID-19 pandemic, as it resulted in many organizations embracing the work-from-home culture. According to a Fortune ...

ERP has been a two-horse race between SAP and Oracle for years. Microsoft's Chris Caren is battling to change that, with the company's Dynamics ERP and CRM products. Here's his take on what Dynamics ...