About two-thirds of consumers consider return policies when choosing retailers and say that return policies “at least ...

A growing number of big-name retailers are quietly charging customers to return online purchases — a shift that industry watchers say now affects roughly three‑quarters of stores.

Are you addicted to online returns? As a former returns junkie myself, let me explain what it looks like. A decade ago, while I was supposed to be finishing up my dissertation, I procrastinated by ...

While retailers have taken steps to improve returns processes, they still are not simple. More than half (54%) of respondents say they had to print a return label for their most recent return, and 32% ...

Knowing you can return an item that doesn't meet your expectations may be enough to spur you to make a purchase. That can be especially true for online orders which are made sight unseen. In fact, 60% ...

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.