We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

Whether for simple DIY or sophisticated technical projects, inside everyone is an expert waiting to be unleashed. This statement is sure to provoke skepticism in everyone from seasoned handymen to ...

Greetings,<br><br>Our internal admins, in the interest of security via obscurity, have changed the port for remote desktop to something other than the default. I'm ...

With many companies motioning to reshore their operations in the wake of global supply chain disruptions, a number of automation technologies have become important tools helping companies navigate ...