An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

The last thing any company wants when launching a long-awaited, high-profile tech project is being met with a slew of missed bugs and user complaints. A thorough quality assurance process not only ...

Quality is the name of the game when your business is in the business of product creation. Whether your product is a fast food hamburger or hardware that may one day become part of a jet airplane, ...

A recent column on The Future of Commerce cited an eBay study which found that 77 percent of shoppers expect a seamless, integrated experience regardless of whether they’re in store, online or using a ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

The field of radiation therapy has undergone significant evolution with a growing emphasis on quality assurance (QA) and process control. Contemporary QA measures now extend beyond the straightforward ...