There’s a certain kind of failure that keeps engineers up at night, especially in customer service. Like the one where an AI agent starts misrouting calls, and no one knows why. The model hasn’t ...

In 1975, before anyone had heard of “prompt engineering,” Brian Eno and Peter Schmidt created something called Oblique Strategies. It wasn’t software. It wasn’t a machine. It was a deck of cards ...

I've spent hundreds of hours throughout my working life buried in repetitive tasks, from rewriting emails to formatting reports. And while you shouldn't use AI tools like ChatGPT to do your job for ...