Most restaurants today have implemented a rewards program to drive increased guest visits and spend. A strong rewards program provides a one-to-one channel for guest engagement, with data-driven ...

In this course, students will explore software design principles like S.O.L.I.D. by learning the object-oriented design patterns introduced by the Gang of Four (GoF). We will critically examine each ...

What does it take to make secure software? The Open Source Security Foundation (OpenSSF) has a few ideas (10 of them, in fact). This week at the OpenSSF Day Japan event in Tokyo, the nonprofit group ...

Lately, the term "continuous" has popped to the top of vendors' and pundits' lists as the software architecture we all should and want to have. The problem is that many assume "continuous" means rapid ...

Donald Norman is rightly famous for his work on the psychology of design that encourages the development of products that are human-centered. Less well-known is his valuable work on emotional design ...

Finally, consider guest behavior. Are you encouraging good behavior and discouraging bad behavior? The definition of good and bad behavior will vary for each concept, but good behavior at your brand ...