The rapid advancements in Large Language Models (LLMs) are revolutionizing multiple industries, transforming how businesses ...

Experts emphasized the value of proactive approaches, meaningful interactions and seamless connections to human support while using AI-enabled chatbots in healthcare. Mazza said Northwell has been ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

The Department of Veterans Affairs is planning to update its virtual agent chatbot with a new training model designed to discuss topics related to sexual assault. The expansion of the virtual agent ...

Silverback AI Chatbot today announced the introduction of a new capability termed AI Agents, which expands its AI chatbot platform to support more autonomous and context-aware conversational workflows ...

Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

Microsoft is working on an AI-powered chatbot that will provide support for Xbox and associated services, The Verge has confirmed. The news has prompted some to draw comparisons with Clippy, the ...

This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

Microsoft is making waves in the gaming industry once again with its latest innovation: an AI-powered Xbox chatbot designed to reshape the support experience for gamers. The information came from the ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...