Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

NPS, or Net Promoter Score, is a key metric to measure brand experience. NPS measures the likelihood of employees, customers, or to recommend your business to others with a one-question survey. For ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

"Improving our NPS by 8 points in a single year is a reflection of the trust our clients place in us and the consistent dedication our team brings to every interaction," said Sam Sidhu, President and ...

SEATTLE--(BUSINESS WIRE)--Washington Federal, Inc. (Nasdaq: WAFD) (the “Company”), parent company of Washington Federal Bank, “WaFd Bank” today announced the results of its annual customer survey ...

TOPEKA, Kan. (WIBW) - Surveys are in and the results show that community satisfaction in and around the Capital City has significantly improved. The Greater Topeka Partnership announced on Tuesday, ...

LOS ANGELES--(BUSINESS WIRE)--After a year of explosive growth that doubled the company size, LicenseFortress has maintained strong customer satisfaction ratings as shown by a Net Promoter Score® of ...

Speedy Freight, with offices across Scotland, has achieved an exceptional 'Net Promoter Score' reflecting customer loyalty ...

Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. A third-party provider, DNV, validated the NPS survey and score. This accomplishment ...