Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Colm is the editor of MarketingTech, with a mission to bring the most important developments in technology to both businesses and consumers. Technology is not only changing the way that brands ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

A council says it has reached a “tipping point” whereby more people are accessing its services online rather than in-person or over the phone. Redcar and Cleveland Council has been pursuing a digital ...

A new study from Georgia State University found that community college students receiving targeted, personal text messages from an artificial intelligence chat bot were more likely to complete tasks ...

Facebook founder Mark Zuckerberg once advised tech founders to “move fast and break things.” But in moving fast, some argue that he “broke” those young people whose social media exposure has led to ...