CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether using artificial intelligence to create grocery lists, turn oneself into a ...

Study of 11 LLMs shows they rarely refuse to answer, even when they probably should Artificial intelligence chatbots can be ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

A growing body of research now quantifies what many chatbot users have suspected for months: the longer a conversation runs, ...

Large language models (LLMs) have been championed as tools that could democratize access to information worldwide, offering knowledge in a ...

This paper empirically evaluates the ability of current Large Language Models (LLMs) to analyze macrofinancial coverage in IMF Article IV staff reports, using human economists' assessments as a ...

Subtle shifts in how users described symptoms to AI chatbots led to dramatically different, sometimes dangerous medical advice.

MIT research reveals that leading AI chatbots provide lower-quality responses and refuse more queries from less educated ...