As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Data is knowledge. However, many data channels are morphing into new structures, with some being driven by new approaches to data storage, data management and data retrieval. We still live in a world ...

SELCO selected eGain AI Knowledge Hub following a comprehensive RFI-driven evaluation. The credit union team unanimously selected eGain as their top choice due to clear differentiation as a ...

NEW YORK & SINGAPORE--(BUSINESS WIRE)--Lynk, an AI-driven knowledge management platform, is proud to unveil Lynk Circle, a purpose-built SaaS solution that helps businesses and organizations find the ...

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

LONDON--(BUSINESS WIRE)--London-based, Kovai.co - a premier enterprise software and B2B SaaS company providing revenue growth solutions, announced today the acquisition of Floik, an India-based SaaS ...

Rajiv Shesh is the Chief Revenue Officer at HCLSoftware where he leads revenue growth & customer advocacy for Products & Platforms division. What’s really powering AI? High-quality data—foundational ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Google has hinted that it could create an extremely powerful corporate knowledge management or information management platform by integrating products such as its search appliances with its other ...

Boost productivity and job satisfaction with efficient workflows and helpful tools, such as no-code development, intelligent search, and customer data platforms. Ask experts what initiatives and ...