Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

These past few months have not been kind to any of us. The ripples caused by the COVID-19 crisis are felt far and wide, and the world's economies have taken a staggering blow. As with most things in ...