What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

An effective employee compensation system must balance two factors – worker motivation and labor costs. In designing your company's pay plan, you must consider both external equity and internal equity ...

With data from the Bureau of Labor Statistics showing there were almost two job openings for every unemployed person in the U.S. in January, businesses planning for 2023 should be thinking about ...

Internal control is relevant to everyone in the workplace. It represents our moral responsibility to understand and comply with University policies and procedures, as well as to hold ourselves and one ...

An internal audit helps a company ensure it has the proper controls, governance and risk management processes in place, according to the Institute of Internal Auditors. By nature, it's an independent ...

As the cost of compliance continues to increase, risk managers are finding that collaboration across the three lines of defense can achieve an integrated risk management solution that optimizes ...

J. William Carpenter is an economist who writes financial topics. He is an author of published works for higher education and business clients. Katie Miller is a consumer financial services expert.

Polls from campaigns have value — you just have to tread carefully. Internal polls are the middle children of the world of elections analysis: often ignored, desperate for attention and chronically ...