On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
TeamDynamix has been named Leader with top-rankings in the Info-Tech SoftwareReviews 2026 IT Service Management (ITSM) Data Quadrant, outperforming legacy competitors across product capabilities, ...
You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2 for self-service and $0 ...
AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released its 2024 State of ITSM Report, which ...
Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...
Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...
LONDON--(BUSINESS WIRE)--Technavio has been monitoring the ITSM market and it is poised to grow by USD 3.29 billion during 2020-2024, progressing at a CAGR of nearly 9% during the forecast period. The ...
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