IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...
Q: What are ITIL and ITSM and why do I need to care? Is this just the next ISO 9000 kind of thing that the suits get all excited about but means nothing to us real folks? B.K. Dallas A: They are a ...
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