After the IT department at Raymond James Financial Inc. implemented best practices from the IT Infrastructure Library (ITIL), the number of calls to the company’s help desk dropped as much as 25% ...
Last week we described the confusing world of management frameworks and concluded that the two big approaches are TMN if you are running a carrier network and ITIL if you are running an enterprise ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results