Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.

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Cricket is one of the most beloved sports in the world, and no match can be considered complete without a fair result. The ...

Most golfers are familiar with the multiple versions of competition in the wonderful sport of golf. One of the more obscure types, however, is a competition known as an individual’s “ringer-score.” ...

Your credit score is a number that illustrates how you’ve managed repayments to lenders and paying bills to other organisations in the past. When you apply for credit, a lender usually calculates your ...