I recently received a few questions about heuristics and thought the answers may be of broader interest than just to the person asking. 1- What is the difference between the detection by generic ...

Extra: Preece et al. Interaction Design, page 343 for an introduction to the method and section 13.4 for a basic description of the method. Read the box: Dilemma on page 411 as well. Definition: ...

Organisations are trying to reduce their IT operational costs through better resource utilisation, efficiency gains and standardisation. However, automation plays an integral role in reducing IT ...