Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Gamification is used in industries and businesses around the world to help improve motivation, results, and other important factors. When executed well, it not only helps improve an individual’s ...

This self-paced course will guide you through the principles of gamification, specifically related to the online learning environment. You will learn the process to create gamified learning activities ...

Gamification is catching on in the learning marketplace, and for good reason. The concept helps embed learning more deeply and quickly. Using the same techniques game designers have long adopted to ...

When we assess the landscape of the cybersecurity sector, we see a lot of volatility and uncertainty, whether it's in talent recruitment, employee development and retention, or securing organizations' ...

Denver Health's online scavenger hunt and escape room helps train new nurses by 'hitting different modalities of learning and being able to capture all learners,' Denver Health nursing educator says.

Traditional training methods, such as long lectures, boring modules, and passive information delivery, often fail. Such approaches can quickly be overly dreary for the employees, leaving them mentally ...

Gamification still has a place in customer experience. Gamification, the practice of providing rewards to drive people to undertake particular actions, can improve customer experiences (CX) whether ...

Dave Doucette is director of West Coast higher education sales for CDW•G. In organizational change theory, “champions” are individuals who push an organization past its comfort zone into new, ...

Gamification is a way to reward people for exhibiting a desired behavior. It is not merely creating a game for people to play, nor making training a game. As Pokemon Go turns a year old, here are some ...

Looking ahead, bottled-up turnover is likely to occur with more than half of employees in North America planning to look for a new job in 2021 and a quarter of workers planning to quit their jobs ...