Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as the Leader in The Forrester Wave™: Customer ...

NEWARK, Calif., March 20, 2023 (GLOBE NEWSWIRE) -- Concentrix Corporation (CNXC) (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, announced today it has ...

In 2017, the NeuroLeadership Institute gathered over 200 companies in Silicon Valley for a day to discuss what the future of performance management might look like. We already believed that ...

Founder Reports looks at how leadership approaches designed for in-office environments can be improved to meet the needs of remote and hybrid workers.