The next steps in collecting patient experience data include gathering information in real time and aligning patient experience surveys with a healthcare organization's primary goals. Patient ...

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Employee experience and customer experience are not one in the same. However, ...

Optimal data governance has several potential impacts on maintaining and continually improving an organization's customer experience. Data is the lifeblood of an organization. Customers and employees ...

I’ve worked with many organizations that are starting to blend together their experience data (X-data) and operational data (O-data). This is a key component of Experience Management (XM) programs, ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Opinions expressed by Entrepreneur contributors are their own. The biggest acquisition in martech this year highlights the coming of age of experience data. In November, SAP announced plans to acquire ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, ...

Qualtrics, the newly public experience management software maker that's majority owned by SAP, is releasing a new platform that aims to serve as the operating system for experience data management.

SAP software is commonly known for its cloud platforms and digital innovation systems. On Monday, the software company introduced new features for its SAP C/4HANA suite. With the SAP SAPPHIRE NOW ...