What increasingly distinguishes resilient centers from fragile ones is the leadership’s ability to create and maintain ...

2026 Padilla C-suite Perspectives Study™ reveals leaders moving faster amid ongoing disruption, while gaps with employees persist around change readiness, well-being, hybrid work and AI. Padilla, a ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table. Leadership drives change. CX culture only takes root when senior leaders ...

Lately, employees have been discovering a more disconcerting side of their employers. Some employers are back tracking on the firm’s commitment to environmental and social objectives. Some are ...