Many people tend to conflate emotional intelligence with empathy. Emotional intelligence involves—and necessitates—much more.

Yesterday I watched the video clips of 50 immigrants—men, women, and children from Venezuela—being dumped at a local airfield in Martha’s Vineyard, a very small Massachusetts island off the coast of ...

My friend was at the grocery store the other day and casually shared with another shopper that she was reading Spark the Heart: Engineering Empathy in Your Organization. Prior to learning the title of ...