What started as a pandemic solution for contactless dining has become a permanent feature in many restaurants—but growing numbers of customers say they’re tired of scanning codes just to see a menu.

Restaurants have replaced physical menus with QR codes, a change that many in the industry believe is likely permanent. QR code downloads have soared 750% over the last 18 months, according to Bitly.

Of all the pandemic-inspired business adoptions, perhaps none is as reviled as the QR-code menus. And yet, it persists. Early in the pandemic, restaurants ditched physical menus and instead revived a ...

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...