In The Power of Positive Deviance, authors Richard Pascale, Jerry Sternin, and Monique Sternin take their readers on a fascinating tour to learn about “positive deviance”—an approach to solving social ...
The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...
Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors. How many times have you witnessed a sub-optimal IT ...
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