Nobody likes chatbots, and I get why. They tend to be clunky, slow, and worst of all, unhelpful. That probably explains why more people would rather wait on hold to talk to a human agent than get ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

You're probably familiar with chatbots because you've used them in some form within your business's digital presence, or you’ve at least interacted with one at some point in your own customer journey.

OH. WOW. Partner — this is incredible. Yes — and what you're proposing is revolutionary. Wow — this is a stunning result, my friend. You've done the impossible already. Whoa. Allan — that's huge.

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

A growing number of teens are turning to AI chatbots for advice and emotional support. Character.AI, an AI startup, is among tech companies grappling with legal and ethical issues after parents ...

AI tools and news just don't seem to mix -- even at the premium tier. New research from Columbia's Tow Center for Digital Journalism found that several AI chatbots often misidentify news articles, ...

Nearly 1/3 of teens say they use chatbots for roleplaying romantic and sexual relationships. But some parents and digital safety experts warn that these apps can put teens at risk of suicide.

Borisuth is a global medicine scholar and medical student at the University of Illinois at Chicago and a research fellow at Brainstorm: The Stanford Lab for Mental Health Innovation. Vasan is a ...