The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Q: I know when I'm on the receiving end of good customer service it makes it easier for me to do my job. In this business where you serve and protect your customers, customer service takes on ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Renowned customer service expert, Shep Hyken, has advocated the inclusion of customer service subjects into secondary and tertiary education curricula to give pupils added advantage in the labour ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

With many department stores struggling, companies are trying new tactics. Macy’s is the latest to test self-checkouts for shoppers. A national customer service expert who is in Sioux Falls this ...