Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for any service provider ...

Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers' expectations. Despite the millions companies spend to ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction ...

Blacks Leisure is to expand its online customer feedback system after a trial ran in two thirds of its Blacks and Millets stores. The trial began in September and customers were prompted through their ...

Most entrepreneurs recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money, and ...