Consumer behaviour should always be what leads your decisions. If e-commerce shoppers are showing a preference it's time to ...

The restaurant industry is grappling with big questions about consumer behavior, efficiency, and labor this year, analysts ...

AI, trust, wellness, value, authenticity and proof-led sustainability with real-world examples and brand action ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

All told, it's pretty clear to Target that a big shift is happening in the context of consumer spending. The fact that Target ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

New wireless carriers show how retail consumer segmentation is shifting toward identity, behavior, trust, and affiliation, ...

Retailers incur significant opportunity costs when the analysis focuses only on known customers. This isn’t a critique of ...

Author Filippo Marchesani shows how algorithms shape every click and equips marketers with a practical, ethical lens for understanding digital behavior. COLORADO, CO, UNITED STATES, January 2, 2026 ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...

At Synchrony, Bess Healy’s focus is delivering hyper-personalized experiences to customers through insights-driven technology solutions. Using artificial intelligence in this way, has the power to ...