Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Current research: He is working on a book about supply chain finance. While there are already textbooks on the topic, this will be the first handbook written for professionals and executives. “It will ...

I’m sure you’ve heard the saying: “Knowledge is power.” In a work setting, having information can be a very powerful thing. Unfortunately, some people like to keep this power for themselves and use it ...

What if you could transform vast amounts of unstructured text into a living, breathing map of knowledge—one that not only organizes information but reveals hidden connections you never knew existed?

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...